Joanna goes above and beyond to help each client understand the legal jargon that can often be so confusing. Her calming and reassuring approach ensures she has excellent relationships with her clients, who often comment on how pleasant she has made the matter for them. Before joining the legal world, Joanna personally experienced the complexities of dealing with a deceased estate, whilst also dealing with grief, and uses her experience and compassion to ease her clients through the journey. Joanna thrives on helping other people get their affairs in order, especially their Wills and Lasting Powers of Attorney.
“Thank you so much for all your help regarding Graham’s Estate, I appreciate all your hard work, you have made an extremely traumatic time slightly easier.”
“I would like to thank you for the work you have done for us on the Wills and LPAs – we really value the work you have done in a very clear efficient and courteous manner. It is much appreciated.”
“It has been a privilege and pleasure to have engaged with you all over the last few years with a number of different family matters and will certainly be in touch if we need anything further”.
After preparing a clients' will, the clients returned for preparation of their Lasting Powers of Attorney, which Joanna assisted with.
So, the thing to know about Joanna…… she really cares about people! Not just in a corporate trained caring way, but a deep-rooted caring, that stemmed from her own life experiences. She easily builds a friendly rapport with all of her clients, listens and does her ultimate to help achieve their goals.
Joanna joined Greenwoods GRM in December 2018 as a legal secretary in our Cambridge Wealth Preservation Team. Joanna’s skills, attention to detail, enthusiasm and willingness to learn secured her the role of Paralegal in March 2020. Joanna assists with drafting Wills, Lasting Powers of Attorney and Trust Deeds. Joanna also assists with the administration of both simple and complex estates and continues to learn and develop her skills in this area.
Client satisfaction is Joanna’s passion and she has obtained an NVQ Level 3 in Customer Satisfaction and the NVQ D32/D33 Assessors Qualification.
Clients comment that Joanna is calm, approachable and reassuring and can always be relied upon. She builds excellent relationships with clients and is both professional and supportive